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船员资源管理(CRM)可以定义为一套程序和培训系统,旨在减轻人为失误对飞行的影响。CRM的主要目标是通过减少人为失误来提高空中安全(航空知识,2010)。它主要关注人的因素,如人际沟通、领导能力、驾驶舱的决策过程等,这些都是导致飞机事故的主要因素。CRM概念诞生于NASA 1979年的一次崇拜活动,但从那以后,它以不同的方式发展,包括了更多的机组人员。CRM主要包括广泛的知识、技能和态度,这是飞行中的主要人为因素(航空知识,2010)。它包含了广泛的因素,如沟通,态势感知,问题解决,决策制定,团队合作,和许多其他有关的机组人员在飞行。这些因素并不是新航空,但他们已经认识很长一段时间以来航空开始和在一般条款表示像“飞行术”,“队长”,“机组人员合作”,和其他许多人,但从来没有被人为错误时需要注意直到最近被公认为航空安全的主要因素。考虑到所有这些方面,CRM可以被定义为一种管理系统,它利用现有的资源,主要是设备、流程和人员,以提高飞行中的安全和效率.


Crew Resource Management (CRM) can be defined as a set of procedures and training system which is meant to mitigate the impact of human errors on flight. The main aim of CRM is to improve air safety through reduction of human errors (Aviation Knowledge, 2010). It is mainly focused on human factors like interpersonal communication, leadership, and decision making process in the cockpit, which have been found to be major factors contributing to aircraft accidents. CRM concept was born out a NASA worship that was held in 1979 but since then, it has evolved in different ways being expanded to include more crews.CRM mainly encompass a wide range of knowledge, skills, and attitudes, which are major human factors during flight (Aviation Knowledge, 2010). It encompass a wide range of factors like communication, situational awareness, problem solving, decision making, teamwork, and many others which are pertinent to cabin crew during flight. These factor are not new in aviation but they have been recognized for a long time since aviation began and have been expressed in general terms like ‘airmanship’, ‘captaincy’, ‘crew co-operation’, and many others but have never been given the needed attention until recently when human errors were recognized as major factor in aviation safety. Putting into consideration all these aspects, CRM can therefore be defined as a management system which make use the resources available, mainly equipments, procedures and people, in order to enhance safety and efficiency during flight


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